Privacy Policy

Effective Date: 19 Nov, 2024

At Eshfamart, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We collect information to provide better services to our customers, including:

  • Personal Information: Name, email address, phone number, shipping address, and payment information provided during checkout.
  • Browsing Data: Information about your device, IP address, browser type, and interactions on our website.

2. How We Collect Information

We use the following tools to collect and analyze data:

  • Google Analytics: Helps us understand how you interact with our website, track website traffic, and improve user experience.
  • Meta Pixel (formerly Facebook Pixel): Allows us to deliver targeted ads and promotions based on your interactions with our website.

These tools may collect cookies and usage data to better understand customer behavior and preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To fulfill orders: Ensuring that your products are delivered accurately and promptly.
  • To communicate with you: Sending updates, order confirmations, and customer support responses.
  • For marketing purposes: Sending promotional offers, product updates, and event notifications if you have opted in to receive them.
  • To improve our services: Analyzing website traffic and user behavior to enhance our offerings.

4. Data Sharing and Disclosure

  • We do not sell your personal information to any third parties.
  • We may share your information with trusted third-party service providers who assist us in processing orders, payments, or delivering services on our behalf. These parties are bound by confidentiality agreements.

5. Data Security

We take the protection of your data seriously and use appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. These include:

  • Secure servers with SSL encryption.
  • Regular monitoring of our systems for potential vulnerabilities.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Cookies Policy

Our website uses cookies to improve your browsing experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences in your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Email: support@eshfamart.com
Address: HOUSE NO. 1, ROAD NO. 48, BAGHMARA, CHARPARA AREA 2200 Mymensingh, Dhaka Division, Bangladesh