Cancelation and Return Policy
At Eshfamart, we prioritize your satisfaction. Please read our cancellation and return policies carefully to ensure a smooth shopping experience.
Order Cancellation
- Timeframe: You can cancel your order within 24 hours of placing it.
- How to Cancel:
- Contact us via email at support@eshfamart.com or call us at +880 [Your Phone Number] with your order details.
- Once your cancellation request is confirmed, we’ll process it, and any payment made will be refunded within 5-7 business days.
- Exceptions: Orders cannot be canceled after the 24-hour window or once they have been shipped.
Return Policy
We offer a hassle-free 14-day return policy for your convenience.
Conditions for Returns:
- Products must be returned within 14 days from the delivery date.
- Items should be:
- Unused, unworn, and in their original condition.
- In the original packaging, including all accessories, manuals, and tags (if applicable).
- Proof of purchase (invoice or order confirmation) is required.
How to Initiate a Return:
- Contact us via email at support@eshfamart.com with your order details and reason for return.
- Our team will guide you through the return process.
- Once the product is received and inspected, we will issue a refund or replacement as per your preference.
Non-Returnable Items:
- Used or damaged products.
- Items without original packaging or proof of purchase.
- Certain personal care or hygiene products (e.g., opened beauty items).
Refunds
- Refunds are processed within 5-7 business days after the returned item passes inspection.
- The refund will be credited to your original payment method.
Questions?
If you have any questions about our cancellation or return policy, feel free to contact us at:📧 Email: support@eshfamart.com
📞 Phone: +880 1601-656526